rbaeej's Privacy Policy

1. What Information We Collect

rbaeej collects only the minimum personal information necessary to provide its services. Your information may be collected in the following ways:

1.1 Registration and Account Information

The information we collect when you open an account includes:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)

1.2 Identity Verification Information

To ensure responsible gaming and financial security, we may request identity verification documents in certain situations. This information is used only for the verification process and is stored securely.

1.3 Transaction Information

We automatically store records of deposits and withdrawals, betting history, and bonus usage. This information helps improve service quality and prevent fraud.

1.4 Technical Information

When you use our website, the following information is collected automatically:

• IP address
• Browser type and version
• Device type (mobile or desktop)
• Pages visited and duration of browsing sessions
• Information obtained through cookies and similar tracking technologies

2. How We Use Your Information

rbaeej uses your personal information for the following purposes:

2.1 Service Operations

Your information is needed to create and manage your account, process deposits and withdrawals, and provide uninterrupted gaming services overall. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

2.2 Security and Fraud Prevention

We analyze information to ensure the security of your account and to detect any suspicious activity. We keep your information secure through SSL encryption and modern security measures.

2.3 Customer Support

To assist you through 24/7 live chat, our support team may view information related to your account. This information is used solely for resolving issues.

2.4 Responsible Gaming

We help ensure responsible gaming by monitoring your gaming behavior. If we notice that a user's behavior is concerning, we may reach out.

2.5 Compliance with Legal Obligations

We may be required to retain or disclose your information when necessary to comply with applicable laws and regulations.

3. Data Sharing and Third Parties

rbaeej never sells your personal information. However, information may be shared with trusted third parties in certain situations.

3.1 Payment Processors

To process deposits and withdrawals, we share the necessary financial information with bKash, Nagad, Rocket, Upay, and related banking services. This information is used only for processing transactions.

3.2 Technology Partners

Game providers (such as Pragmatic Play, Spribe, JILI, PG Soft) may receive the minimum session data required to operate games properly. These providers are governed by their own privacy policies.

3.3 Legal Requirements

We may provide information to authorities when required to comply with court orders, government directives, or legal obligations.

3.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred, but the new authority will be obligated to maintain these same privacy standards.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the rbaeej website. Cookies are small data files stored on your device.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. Keeping login sessions active, security verification, and payment processing fall under this category. Disabling these cookies may prevent the website from functioning properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences (such as language settings or game preferences), making your experience more personalized.

4.3 Analytical Cookies

We collect anonymous usage statistics to improve the website's services. This information contains no personally identifiable elements.

You can control or reject most cookies by changing your browser settings. However, rejecting certain cookies may limit some parts of the service.

5. Data Retention and Security

5.1 Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal and regulatory obligations.

5.2 Security Measures

rbaeej uses industry-standard security technologies to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Storage of sensitive information in encrypted databases
• Regular security audits and vulnerability testing
• Strict data access controls for staff
• Firewalls and intrusion detection systems

Although we strive to ensure the highest level of security, no method of data transmission or storage over the internet can be claimed to be completely secure.

5.3 Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.

6. Your Rights and Choices

As an rbaeej user, you have certain fundamental rights over your own information.

6.1 Right to Access Information

You have the right to request information about what data we hold about you. If you contact [email protected], we will provide a summary of the information we have stored about you.

6.2 Right to Correct Information

You may contact us to correct any inaccurate or outdated information in your account. We will make the necessary corrections as quickly as possible.

6.3 Right to Close Your Account

You may request to close your account at any time. After the account is closed, your personal information will be deleted except where required by legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can let us know via live chat or email. However, important service-related messages (such as transaction confirmations) will continue to be sent.

6.5 Right to Self-Exclusion

Under the responsible gaming policy, you may request to exclude yourself from the platform for a specified period. For more details, please visit our Responsible Gaming page.

7. Protection of Minors

rbaeej's services are for those aged 21 or above only. We do not intentionally collect personal information from anyone under 21. Age verification at the time of registration is an essential process for us.

If we are informed that information belonging to a minor is in our database, we will immediately close that account and take steps to delete the associated information.

8. International Data Transfers

Our servers and technology infrastructure may in some cases be located abroad. For such data transfers, we ensure that adequate data protection measures are in place in the destination country and that the standard of data protection is consistent with the standards described in this policy.

9. Policy Changes

rbaeej reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you via the website or at your registered email address.

If you continue using the service after any changes, you will be considered to have agreed to the new policy. We therefore recommend revisiting this page periodically. The date of the "Last Updated" notice will always be shown at the top of the policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in Bengali.